frequently asked questions
United States, UPS ground
- $5 shipping & handling fee, free on purchases over $55.
- Please allow 3 - 6 business days for delivery.
United States, UPS expedited
- $15 shipping & handling fee.
- Please allow 2 - 3 business days for delivery.
- $25 shipping & handing fee, free on purchases over $300.
- Please allow 2 - 4 business days for delivery.
- $45 shipping & handling fee, free on purchases over $300.
- Please allow 6 - 10 business days for delivery.
we understand that sometimes accidents happen. occasionally products break during shipping, sometimes an element get's missed during quality control, among many other possibilities. at vxa we always try our hardest to optimize the products we send out. if you have any issues with your candle contact a customer service representative and we will make it right.
please contact our customer service team if you have any questions or concerns.
Hours: Monday through Friday, from 9 AM to 6 PM (EST, eastern standard time)
Phone: +1 (617) 725-2671